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Searching for signal | Ray Otero
Manage episode 476322128 series 3578812
Episode 219: Ray Otero tells us what it's like managing customer experience at Microsoft.
⏱️ Timestamps:
00:00:00 - Intro
00:01:36 - Embracing a growth mindset
00:01:48 - Rethinking customer experience
00:02:57 - CoPilot’s rise and cultural moment
00:03:50 - AI as an internal power tool
00:05:32 - Global CX with a product-agnostic view
00:07:24 - Turning insights into action
00:08:28 - Boosting response rates
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Ray Otero:
Ray's LinkedIn: https://www.linkedin.com/in/rayotero
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