FROM WFU: When you never take the time to document
Manage episode 482364034 series 3577614
Have you ever answered the same question over and over? When you could have taken a bit of extra time to write it down to avoid redoing your work?
...no? Well, then you haven't quite fucked up like we have.
In this episode, we discuss all things documentation:
00:00:00 - The horror of half-written SOPs
00:01:21 - Reunion in Mississauga
00:04:04 - Margarita mayhem and ketchup chips
00:06:24 - New job, new role, new challenges
00:07:58 - The cost of half-baked process sharing
00:10:26 - Documentation as onboarding lifeline
00:14:35 - How to document without losing your mind
00:19:03 - Holding your team accountable to SOPs
00:24:57 - From “I think” to “I know”: Building trust
00:29:08 - When you finally experience product value
And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We Fucked Up So You Don’t Have To.
Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/
Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/
Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribe
101 episodes