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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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If your practice is growing but accountability feels like it’s slipping through the cracks, this episode is for you. Jason dives into the real, practical steps for defining exactly what your leads should be doing day in and day out.
Using a case study of a large, successful practice on the verge of expansion, he unpacks how to bring structure to the front desk and beyond—without flipping everything upside down. You’ll learn:
Why accountability charts and clearly defined “hats” matter
The 80/20 split of leadership vs. patient-facing tasks for leads
How checklists, scorecards, and meetings drive accountability
What effective one-on-ones look like (and how they build trust)
How to empower leads to actually lead instead of running every issue back to the doctors
This is not about cookie-cutter consulting. It’s about building systems that fit your unique practice while giving your team the tools, clarity, and confidence to step into leadership roles.
100 episodes
