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Building Automations That Enhance Customer Experience with Samantha David of Monday.com | Ep. 081

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Manage episode 453421470 series 3479744
Content provided by Alex Turkovic. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alex Turkovic or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Samantha David, a seasoned digital customer success expert, shares her journey from traditional customer service roles to pioneering digital CS strategies. She and Alex discuss the importance of automation, scaling human connection, and blending digital tools with human touchpoints to create proactive, personalized customer experiences.
Chapters:
00:03:36 - From New York hustle to Denver vibes
00:04:17 - Early career tales: Boston Market and Hallmark
00:06:15 - Lessons in evolution at Hallmark
00:08:17 - A journey into tech: Sam's path to digital CS
00:13:25 - What is digital CS, and why does it matter?
00:17:30 - Digital program managers vs. product managers
00:22:31 - Office hours: Scaling human connection
00:28:24 - Building automations to enhance customer success
00:33:38 - Merging digital and human touchpoints
00:38:57 - Digital success hubs inspire a vision
00:41:40 - LinkedIn, meetups, and learning from AI pioneers
00:44:38 - Connect and continue the conversation with Sam
Enjoy! I know I sure did…
Samantha's Linkedin: https://www.linkedin.com/in/samanthaedavid/

Support the show

+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com

  continue reading

Chapters

1. Building Automations That Enhance Customer Experience with Samantha David of Monday.com | Ep. 081 (00:00:00)

2. The Digital Customer Experience Podcast (00:00:03)

3. Implementing Digital Customer Success Programs (00:14:13)

4. Digital Customer Success Evolution and Future (00:28:37)

5. Building a Digital Success Hub (00:39:40)

6. Media Production Services by Lifetime Value (00:45:33)

97 episodes

Artwork
iconShare
 
Manage episode 453421470 series 3479744
Content provided by Alex Turkovic. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alex Turkovic or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Samantha David, a seasoned digital customer success expert, shares her journey from traditional customer service roles to pioneering digital CS strategies. She and Alex discuss the importance of automation, scaling human connection, and blending digital tools with human touchpoints to create proactive, personalized customer experiences.
Chapters:
00:03:36 - From New York hustle to Denver vibes
00:04:17 - Early career tales: Boston Market and Hallmark
00:06:15 - Lessons in evolution at Hallmark
00:08:17 - A journey into tech: Sam's path to digital CS
00:13:25 - What is digital CS, and why does it matter?
00:17:30 - Digital program managers vs. product managers
00:22:31 - Office hours: Scaling human connection
00:28:24 - Building automations to enhance customer success
00:33:38 - Merging digital and human touchpoints
00:38:57 - Digital success hubs inspire a vision
00:41:40 - LinkedIn, meetups, and learning from AI pioneers
00:44:38 - Connect and continue the conversation with Sam
Enjoy! I know I sure did…
Samantha's Linkedin: https://www.linkedin.com/in/samanthaedavid/

Support the show

+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com

  continue reading

Chapters

1. Building Automations That Enhance Customer Experience with Samantha David of Monday.com | Ep. 081 (00:00:00)

2. The Digital Customer Experience Podcast (00:00:03)

3. Implementing Digital Customer Success Programs (00:14:13)

4. Digital Customer Success Evolution and Future (00:28:37)

5. Building a Digital Success Hub (00:39:40)

6. Media Production Services by Lifetime Value (00:45:33)

97 episodes

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