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Current State of AI in CS and Introducing MondAI CS with Michael Forney | Episode 089

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Manage episode 463560304 series 3479744
Content provided by Alex Turkovic. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alex Turkovic or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Customer Success Summit in Austin on February 11th & 12th: https://events.customersuccesscollective.com/location/austin
This is an episode of "MondAI CS", a new podcast by our CS friend Michael Forney that we recorded last week.
I felt that the content would be fantastic to post here as well.
This episode delves into the intersection of AI and customer success, discussing how technology can both enhance and disrupt customer relationships. We explore the balance between automation and personal interaction, the guilt associated with not using AI, and practical applications for CSMs, illustrating a balanced approach that integrates AI while emphasizing the necessity of human connection.
• The importance of balancing automation with human interaction
• Guilt surrounding the adoption of AI tools
• Practical AI applications in customer success
• The value of combining technology with personalized engagement
• The need for checks and balances in automation strategies
• Future considerations for integrating AI in customer journeys
Enjoy! I know I sure did...
Follow Michael's Podcast MondAI CS here: https://open.spotify.com/show/497aLePSmsVJs1mMwn5dSL
Michael's LinkedIn: https://www.linkedin.com/in/michael-forney/

Support the show

+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com

  continue reading

Chapters

1. Current State of AI in CS and Introducing MondAI CS with Michael Forney | Episode 089 (00:00:00)

2. AI, CS Automation & Customer Experience (00:00:03)

3. Unlocking AI for Customer Success (00:12:03)

4. AI Conversations for Strategic Leadership (00:22:34)

5. Optimizing AI in Customer Relationships (00:33:41)

97 episodes

Artwork
iconShare
 
Manage episode 463560304 series 3479744
Content provided by Alex Turkovic. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alex Turkovic or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Customer Success Summit in Austin on February 11th & 12th: https://events.customersuccesscollective.com/location/austin
This is an episode of "MondAI CS", a new podcast by our CS friend Michael Forney that we recorded last week.
I felt that the content would be fantastic to post here as well.
This episode delves into the intersection of AI and customer success, discussing how technology can both enhance and disrupt customer relationships. We explore the balance between automation and personal interaction, the guilt associated with not using AI, and practical applications for CSMs, illustrating a balanced approach that integrates AI while emphasizing the necessity of human connection.
• The importance of balancing automation with human interaction
• Guilt surrounding the adoption of AI tools
• Practical AI applications in customer success
• The value of combining technology with personalized engagement
• The need for checks and balances in automation strategies
• Future considerations for integrating AI in customer journeys
Enjoy! I know I sure did...
Follow Michael's Podcast MondAI CS here: https://open.spotify.com/show/497aLePSmsVJs1mMwn5dSL
Michael's LinkedIn: https://www.linkedin.com/in/michael-forney/

Support the show

+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com

  continue reading

Chapters

1. Current State of AI in CS and Introducing MondAI CS with Michael Forney | Episode 089 (00:00:00)

2. AI, CS Automation & Customer Experience (00:00:03)

3. Unlocking AI for Customer Success (00:12:03)

4. AI Conversations for Strategic Leadership (00:22:34)

5. Optimizing AI in Customer Relationships (00:33:41)

97 episodes

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