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Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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Director vs Doer: Staying Relevant and Thriving in the A.I. Era | Episode 098
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
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In this episode, we dig into a shift I think is non-negotiable in today’s AI-first world: you must become the director, not the doer. Inspired by Dan Martell’s framework, we explore how AI should handle the execution — while you define the outcome, set constraints, and bring the human edge.
I introduce the three pillars that separate average from exceptional direction: Vision, Taste & Care. You’ll hear how I use them in real-world workflows, the traps I fell into trying to do everything myself, and a few tactical moves (prompts, boundaries, feedback loops) that helped me step up.
If you feel like you’re driving but still stuck doing all the work — this one’s for you.
👉 Hit follow/subscribe so you don’t miss future episodes, and if this one lands, leave a review or drop me a line.
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The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
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Chapters
1. AI Takes Tasks, Not Jobs (00:00:00)
2. Director vs Doer Mindset (00:01:56)
3. Automating the Mundane (00:04:24)
4. Durable Human Skills: Vision, Taste, Care (00:07:44)
5. Digital CX Masterclass Announcement (00:12:45)
6. Episode Closing and Thanks (00:14:58)
101 episodes
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