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Handwritten Notes as a CX Strategy to Surprise & Delight with David Wachs of Handwrytten | Episode 091
Manage episode 466130645 series 3479744
David Wachs, founder and CEO of Handwritten, joins the show to discuss how automated handwritten notes can create meaningful customer connections at scale. He and Alex explore the power of personalized outreach, the role of robotics in writing thank-you notes, and how businesses can use this approach to surprise, delight, and build stronger relationships with their customers.
Chapters:
00:00 - Why handwritten notes still matter
02:22 - Introducing David Wachs of Handwritten
02:36 - How robots write handwritten notes
04:09 - Scaling personalization with automation
05:57 - The power of thank-you notes in business
10:29 - Inside Handwrytten’s robot-powered facility
13:41 - Handwritten notes as a CS game-changer
16:04 - Turning complaints into superfans
23:07 - How handwritten notes surprise and delight
25:58 - Common mistakes to avoid with automation
30:16 - The role of data in personalized outreach
Enjoy! I know I sure did…
David's LinkedIn: https://www.linkedin.com/in/davidwachs/
+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
Chapters
1. Handwritten Notes as a CX Strategy to Surprise & Delight with David Wachs of Handwrytten | Episode 091 (00:00:00)
2. The Power of Handwritten Notes (00:00:03)
3. Maximizing Customer Relationships Through Personalized Notes (00:13:54)
4. Creating Memorable Customer Experiences (00:23:07)
97 episodes
Handwritten Notes as a CX Strategy to Surprise & Delight with David Wachs of Handwrytten | Episode 091
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Manage episode 466130645 series 3479744
David Wachs, founder and CEO of Handwritten, joins the show to discuss how automated handwritten notes can create meaningful customer connections at scale. He and Alex explore the power of personalized outreach, the role of robotics in writing thank-you notes, and how businesses can use this approach to surprise, delight, and build stronger relationships with their customers.
Chapters:
00:00 - Why handwritten notes still matter
02:22 - Introducing David Wachs of Handwritten
02:36 - How robots write handwritten notes
04:09 - Scaling personalization with automation
05:57 - The power of thank-you notes in business
10:29 - Inside Handwrytten’s robot-powered facility
13:41 - Handwritten notes as a CS game-changer
16:04 - Turning complaints into superfans
23:07 - How handwritten notes surprise and delight
25:58 - Common mistakes to avoid with automation
30:16 - The role of data in personalized outreach
Enjoy! I know I sure did…
David's LinkedIn: https://www.linkedin.com/in/davidwachs/
+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
Chapters
1. Handwritten Notes as a CX Strategy to Surprise & Delight with David Wachs of Handwrytten | Episode 091 (00:00:00)
2. The Power of Handwritten Notes (00:00:03)
3. Maximizing Customer Relationships Through Personalized Notes (00:13:54)
4. Creating Memorable Customer Experiences (00:23:07)
97 episodes
All episodes
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