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The Art of Collaboration in Digital CS with Holly Goodliffe | Episode 096
Manage episode 475847465 series 3479744
Digital CS consultant Holly Goodliffe joins the Digital CX podcast to share her journey from the nonprofit world to tech leadership and discuss the evolving role of digital CS in complex, stakeholder-rich environments. She and Alex explore how simplifying digital engagement, deploying timely CTAs, and adopting a Scrum mindset can empower teams to drive smarter, scalable customer experiences.
Chapters:
- Complexity, stakeholders, and collaboration
- Navigating toes and turf wars
- Building trust through shared strategy
- Key traits of successful digital leaders
- What Holly’s clients are asking for now
- Digital doesn’t have to be daunting
- Spotify Wrapped vibes for B2B
- The data dilemma and simple starts
- Omnichannel kindergarten vs. strategy
- The art of simple, timely CTAs
- Scrum mindset for digital execution
- Staying smart with content and courage
Enjoy! I know I sure did…
Holly's Linkedin: https://www.linkedin.com/in/hollygoodliffe/
Thank you to our sponsor, QueryPal!
QueryPal is an incredible platform for support leaders who want to optimize their operations!
+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
Chapters
1. The Art of Collaboration in Digital CS with Holly Goodliffe | Episode 096 (00:00:00)
2. Welcome to Digital CX Podcast (00:01:26)
3. Meet Holly Goodliffe: CS Expert (00:01:59)
4. Collaborating Across Teams Without Conflict (00:06:03)
5. Digital CS Consulting Insights (00:15:19)
6. Email and In-App Integration Success (00:21:03)
7. Workflow Structure and Prioritization (00:26:56)
8. Digital Community and Shared Learning (00:33:19)
9. Episode Wrap-up and Resources (00:37:09)
97 episodes
The Art of Collaboration in Digital CS with Holly Goodliffe | Episode 096
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Manage episode 475847465 series 3479744
Digital CS consultant Holly Goodliffe joins the Digital CX podcast to share her journey from the nonprofit world to tech leadership and discuss the evolving role of digital CS in complex, stakeholder-rich environments. She and Alex explore how simplifying digital engagement, deploying timely CTAs, and adopting a Scrum mindset can empower teams to drive smarter, scalable customer experiences.
Chapters:
- Complexity, stakeholders, and collaboration
- Navigating toes and turf wars
- Building trust through shared strategy
- Key traits of successful digital leaders
- What Holly’s clients are asking for now
- Digital doesn’t have to be daunting
- Spotify Wrapped vibes for B2B
- The data dilemma and simple starts
- Omnichannel kindergarten vs. strategy
- The art of simple, timely CTAs
- Scrum mindset for digital execution
- Staying smart with content and courage
Enjoy! I know I sure did…
Holly's Linkedin: https://www.linkedin.com/in/hollygoodliffe/
Thank you to our sponsor, QueryPal!
QueryPal is an incredible platform for support leaders who want to optimize their operations!
+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
Chapters
1. The Art of Collaboration in Digital CS with Holly Goodliffe | Episode 096 (00:00:00)
2. Welcome to Digital CX Podcast (00:01:26)
3. Meet Holly Goodliffe: CS Expert (00:01:59)
4. Collaborating Across Teams Without Conflict (00:06:03)
5. Digital CS Consulting Insights (00:15:19)
6. Email and In-App Integration Success (00:21:03)
7. Workflow Structure and Prioritization (00:26:56)
8. Digital Community and Shared Learning (00:33:19)
9. Episode Wrap-up and Resources (00:37:09)
97 episodes
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