Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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Voice to Value: I Used ChatGPT Voice to Help Build an Automation | Episode 099
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
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Chapters
1. Welcome, Milestone, and Plan (00:00:00)
2. Why Voice Mode for Automation (00:01:12)
3. Use Case: PM Insights from Calls (00:02:12)
4. Prompting Strategy and Guardrails (00:03:14)
5. Flow Setup: Gong to Airtable (00:04:53)
6. Chatbot Platform Options (00:06:08)
7. Privacy, Compliance, and Control (00:07:15)
8. Choosing Zapier-Native Chatbot (00:08:02)
9. Response Design and PII Scrubbing (00:09:09)
10. Deliverables: Step-by-Step PDF Guide (00:10:06)
11. Closing, Link to Guide, and Feedback (00:11:12)
101 episodes