How can business help solve society’s biggest challenges? Welcome to Take on Tomorrow, the award-winning podcast from PwC that examines the biggest problems facing society and the role business can—and should—play in solving them. Hosts Femi Oke and Lizzie O’Leary talk to industry innovators, tech trailblazers and visionary leaders from around the globe about timely topics: from the climate transition to AI and data; and from the future of food to how we build, move and power the world.
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Voice to Value: I Used ChatGPT Voice to Help Build an Automation | Episode 099
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
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Chapters
1. Welcome, Milestone, and Plan (00:00:00)
2. Why Voice Mode for Automation (00:01:12)
3. Use Case: PM Insights from Calls (00:02:12)
4. Prompting Strategy and Guardrails (00:03:14)
5. Flow Setup: Gong to Airtable (00:04:53)
6. Chatbot Platform Options (00:06:08)
7. Privacy, Compliance, and Control (00:07:15)
8. Choosing Zapier-Native Chatbot (00:08:02)
9. Response Design and PII Scrubbing (00:09:09)
10. Deliverables: Step-by-Step PDF Guide (00:10:06)
11. Closing, Link to Guide, and Feedback (00:11:12)
100 episodes