Artwork

How to Create a Policy and Process for Ending Toxic Client Relationships

The Digital Project Manager

152 subscribers

published

Play Playing
iconShare
 
MP3•Episode home
Manage episode 470770546 series 2286446
Content provided by Galen Low. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Galen Low or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Dealing with a toxic client can drain your team, hurt your business, and feel impossible to escape. But what if the problem isn’t you—it’s them? If you’re stuck in a difficult client relationship and unsure what to do next, this episode is for you.

Host Galen Low is joined by agency expert Melissa Morris to discuss when and how to fire a client, along with strategies for protecting your team and business. Tune in to learn how to navigate tough client dynamics and set your agency up for success.

Resources from this episode:

…   continue reading

Chapters

1. How to Create a Policy and Process for Ending Toxic Client Relationships (00:00:00)

2. When and How to Fire a Client (00:03:38)

3. Managing Difficult Clients (00:07:39)

4. Spotting a Toxic Client (00:12:05)

5. Handling Toxic Clients with Facts and Processes (00:15:33)

6. Creating a Client Communication SOP (00:20:33)

7. How to Handle a Toxic Client When You Can’t Fire Them (00:26:11)

223 episodes

#Project Management #Tech #Business #Leadership #Agile #Careers #Podcasting Education #Galen Low - The Digital Project Manager #Digital Project Manager #Project #Productivity #Operating Systems #Agency #Delivery