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S3 Ep1: TDE - Why Your Social Media Isn't Enough
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In this conversation, Kim Rose emphasizes the critical importance of customer experience over social media presence for business success. She discusses the need for business owners to conduct thorough walkthroughs of their physical spaces to identify areas for improvement. Engaging employees in this process is vital, as they can provide valuable feedback. Kim also highlights that exceptional customer service can lead to increased customer loyalty and willingness to pay more, ultimately benefiting local businesses.
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