HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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We explore how embedded AI in SaaS tools amplifies sprawl and risk, and outline a practical path to governed, composable, cross‑platform agents. Chris Ward shares real use cases for Customer 360 and finance reconciliation, plus metrics, onboarding and versioning that keep AI accountable.
The LinkedIn post that kicked everything off
More details on the finance use case Chris discussed
SnapLogic's own support for MCP
Chapters
1. Welcome And Guest Introduction (00:00:00)
2. AI Features Flood Into SaaS (00:02:35)
3. Governance Risks Of Non‑Deterministic Tools (00:03:55)
4. Cross‑Platform AI And Data Silos (00:06:10)
5. From Warehouses To AI‑Generated Context (00:08:25)
6. Persisting Outputs And Vector Stores (00:10:20)
7. Metadata Registry For Agents (00:12:55)
8. What Makes Agent Metadata Different (00:15:10)
9. Concrete Use Cases: Customer 360 (00:16:35)
10. Measuring Sentiment, Churn, And Usage (00:19:30)
11. Reuse And Observability Patterns (00:21:10)
12. Semantic Integrations Over Syntactic (00:22:40)
13. Onboarding And SDLC For Agents (00:24:10)
14. Versioning, Gating, And Rollbacks (00:26:40)
15. KPIs For Agent Quality (00:28:15)
16. Finance Reconciliation Agent Metrics (00:30:10)
16 episodes