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Revisited - How to Lead CX Transformation and Drive Customer-Centric Leadership

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Manage episode 409059911 series 2944968
Content provided by Dave Norton, Aransas Savas, and Joe Pine, Dave Norton, Aransas Savas, and Joe Pine. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dave Norton, Aransas Savas, and Joe Pine, Dave Norton, Aransas Savas, and Joe Pine or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Today we are revisiting our talk with Amy Shore, Chief Customer Officer of Nationwide Insurance, about how to lead CX transformation and drive customer-centric leadership. In this episode we look at Amy’s mission to transform Nationwide Insurance into a truly customer-centric organization. Tune in as Amy walks us through the 3 key stages of this transformation.

To access the transcripts to this episode, click here.

  continue reading

97 episodes

Artwork
iconShare
 
Manage episode 409059911 series 2944968
Content provided by Dave Norton, Aransas Savas, and Joe Pine, Dave Norton, Aransas Savas, and Joe Pine. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dave Norton, Aransas Savas, and Joe Pine, Dave Norton, Aransas Savas, and Joe Pine or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Today we are revisiting our talk with Amy Shore, Chief Customer Officer of Nationwide Insurance, about how to lead CX transformation and drive customer-centric leadership. In this episode we look at Amy’s mission to transform Nationwide Insurance into a truly customer-centric organization. Tune in as Amy walks us through the 3 key stages of this transformation.

To access the transcripts to this episode, click here.

  continue reading

97 episodes

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