))
Everything Still Comes Down to Customer Experience
Manage episode 390987515 series 3352213
Content provided by Kathi Kruse and Mike theCarGuy Correra, Kathi Kruse, and Mike theCarGuy Correra. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kathi Kruse and Mike theCarGuy Correra, Kathi Kruse, and Mike theCarGuy Correra or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
👉Sign up for Kathi’s newsletter here👈
The 2023 Cox Automotive Service Study reveals a significant shift in consumer preferences regarding vehicle service providers and customer experience. While dealerships historically led as the preferred choice, they are now facing increasing competition from general repair shops. This change is driven by a decline in consumer trust towards dealerships.
Music:
Mikes favorite Xmas song: The Waitresses: Christmas Wrapping
Remastered Joy Division Oct 1979 Apollo Theater Manchester UK
👉Sign up for Kathi’s newsletter here👈
Got a question? Email either of us!
Kathi: [email protected]
Mike: [email protected]
129 episodes
Share
