Off-boarding gaps can expose your data; here’s how we prevent that. When a client recently parted ways with a team member, our immediate action was to lock down their account to safeguard company data. However, this incident highlighted how persistent efforts to regain access can pose a significant risk. The ex-team member contacted us daily for nearly a week, requesting access back to their account, which we refused to grant without client consent. Our firm stance and adherence to protocol ultimately secured the information, but it underscores the critical nature of off-boarding procedures in protecting sensitive data.

Next, a former client team member recommended us to their new employer. We appreciated the referral, but the potential client set up several calls and missed each one without explanation. This pattern points to deeper organisational issues that IT alone can’t fix. It made us think: why do commitments sometimes fall through in fast-growing teams? Establishing clear communication rules early on is crucial for maintaining strong professional relationships and ensuring promises are kept.

At the end of the month, we heard from a new lead who was already using Google Workspace but wasn’t happy with their current IT provider. They were looking for better support, and AI suggested they reach out to Kimbley IT because of our experience with Google Workspace.

After the video call, they decided to sign up with us immediately. When we first checked their Google Workspace, we found that most security features hadn’t been enabled by their previous IT support, despite the fact that the company is a Google Workspace partner in Henley-in-Arden. This left the client’s data open to risks. We quickly set up and optimised all the needed security features to fully protect their data. With these changes, we reduced risks, improved compliance, and gave the client peace of mind while building their trust in our services.

It’s always rewarding to secure a company’s data and see the relief it brings to the owners. One owner, for example, visibly relaxed and smiled, grateful to have finally found a partner they could trust to protect their business data.

James