In this powerful episode, we dive into the heart of what it means to lead with vulnerability, authenticity, and connection. Penny shares a deeply personal story about the transformative power of seeing people as humans first—and how that shift can create lasting change in relationships, teams, and entire organizations. We explore the myth that there's no time for humanity in leadership, debunking the idea that care and connection are "nice-to-haves" rather than essential components of effective leadership.

This episode offers a rich discussion on the “soft skills” that are anything but soft. Penny talks about the cost of not being human in our interactions and how that disconnect leads to burnout, disconnection, and inefficiency. Through anecdotes, real-world examples, and honest reflection, we unpack how investing time in people builds trust, drives results, and strengthens community. Whether you're a leader, team member, or someone navigating change, this conversation is an invitation to lead with heart, even when it feels risky.