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First Impressions Matter: Why Client Experience Begins Before You Even Answer
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Your voicemail. Your phone tree. Your email signature. They seem like small details—but they’re quietly shaping how prospects and clients feel about your firm.
In this episode of The Growth-Minded Accountant, Lee Reams and Rebekah Barton uncover one of the most overlooked growth killers in accounting practices: poor first impressions.
You’ll learn:
- What your voicemail is really saying about your firm
- Why complicated phone trees cause prospects to hang up
- The email red flags that signal “amateur hour”
- How to tighten your communication touchpoints for instant trust
These fixes are quick. They’re free. And they send the message that you run a professional, high-value firm—before you even return the call.
🎧 Tune in to hear
✅ The 4-part communication audit every accounting pro should do this week
✅ Simple scripts and best practices you can use immediately
✅ Why client experience starts before the relationship begins
73 episodes
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