Share
))
HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
…
continue reading
Manage episode 502356967 series 3654853
Content provided by Alyssa Nolte & Amber Moore, Alyssa Nolte, and Amber Moore. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alyssa Nolte & Amber Moore, Alyssa Nolte, and Amber Moore or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Sometimes real life feels a little too much like The Good Place.
In this Field Note, I share how a simple product issue turned into a customer support spiral...where process mattered more than people, rules mattered more than trust, and leadership failed the very customers they were trying to retain.
It’s funny on TV, but in real life it’s maddening. And it’s a reminder that the best customer experience isn’t defensive or bogged down in procedures. It’s proactive. It empowers people. It protects trust.
Field Notes are my raw observations from the messy middle of building, learning, and testing what it means to create something better.
76 episodes
