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Is It Time to Kill the Health Score? - Roundtable Replay
Manage episode 490555527 series 3654853
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This roundtable originally aired live on Thursday, June 12th.
Let’s be honest—most customer health scores are useless. They’re lagging, biased, and based on signals that don’t actually predict renewals.
In this roundtable, we ask the question out loud: should we kill the health score altogether?
Guests LeeRon Yahalomi, Alyssa Opella, and Brian Hansen don’t hold back. They challenge the industry’s obsession with login data, expose how internal politics distort scoring models, and offer a smarter alternative—measuring outcomes, not check-ins.
🔥 You’ll hear:
- Why “logins” are the weakest signal in your stack
- The one question every CSM should be asking
- How to arm your champion to win the budget fight
If your health score can’t predict revenue, it’s not a score—it’s a security blanket.
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