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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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Dannah Vaughan believes the future of customer success depends on something AI can’t replace… human connection. Alyssa Nolte and Dannah rethink what it means to build real relationships in a world obsessed with automation and efficiency.
If you’ve ever felt the tension between scaling faster and serving better, this conversation will hit home. Alyssa and Dannah talk about what happens when companies trade empathy for automation, why churn keeps rising, and how to lead with heart in a tech-driven world.
You’ll learn:
- Why chasing efficiency is hurting customer trust
- How to balance AI tools with real human touch
- What great leaders do to keep their teams and customers connected
Rethink how you use technology, rebuild your customer relationships, and remember what business is really about... people.
75 episodes
