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Jordana Cole shares her journey as a leadership development expert and how she's revolutionizing coaching through AI with her company ShiftWell.ai. She explains how this technology can democratize access to professional development by providing on-demand, personalized coaching to employees at all levels.
• AI coaching can reach employees who traditionally lack access to development resources, including hourly workers, non-English speakers, and those with busy schedules
• Traditional employee engagement surveys have shown little improvement over 20+ years because they address symptoms rather than root causes
• People's needs shift over time like fingerprints, requiring personalized development that evolves with them
• Human coaches and AI should work as complementary partners—AI providing scale, humans providing intuition
• Organizations should design AI implementations with employees rather than for them
• Environmental factors including workspace arrangements significantly impact performance but are often overlooked in engagement assessments
• Practical AI applications include drafting difficult communications, synthesizing data, and creating step-by-step action plans
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