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Chuck Wisner, author of "The Art of Conscious Conversations," shares transformative insights on how to improve workplace communication through self-awareness, understanding our physical responses to triggering situations, and mastering four essential types of conversations.
• Chuck's journey from musician to architect to communication expert was sparked by witnessing effective conflict resolution
• Our internal dialogue (the "CADs") often contains judgments and negativity that we must learn to process constructively
• Four key questions can transform conversations: examining desires, concerns, authority issues, and standards
• Physical reactions like dry mouth, eye twitches, or tension serve as early warning signs of emotional triggers
• The powerful "circuit breaker" technique helps pause reactive responses when emotionally triggered
• Our personal stories shape how we approach conversations, but detaching from unhelpful narratives is crucial
• "A request without a possible no isn't a request—it's a demand"
• Using the counteroffer approach instead of defaulting to yes helps create promises you can actually keep
• Younger generations often demonstrate better boundary-setting and openness to communication techniques
• True listening requires letting go of the need to constantly demonstrate intelligence through talking
Learn more about conscious conversations and transforming your communication in Chuck Wisner's book "The Art of Conscious Conversations: Transforming How We Talk, Listen, and Interact."
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