Building a Relationship-Centered Banking Culture Episode #102 of The Hennessy Report features Maria Harris, EVP & CHRO at Rockland Trust speaking with host Dave Hennessy. Maria explains how focusing on a culture "Where Each Relationship Matters" drives both customer experience and employee engagement across 2,000 employees and over 100 locations. STANDOUT STORIES: - Taking artwork off the wall for customers with ancestral connections - An employee who personally helped a customer download the mobile banking app during COVID - How their Hispanic/Latino employee resource group "Unite Us" was formed LEADERSHIP INSIGHTS: - Valuing potential over past experience when hiring talent - Operationalizing culture through leadership development programs - Using data and spreadsheets to understand employee experiences at scale - Creating career development opportunities through their "Rising Stars" program The Hennessy Report - Where HR leaders learn from HR leaders. The Hennessy Report is produced in partnership with NEHRA.