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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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Manage episode 491061975 series 3649430
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Introducing our special guests:
Mark Tasker, Customer Relations & Service Improvement Manager at Ongo Homes and Luke Beard, Assistant Director of Technical Services at ARK Consultancy Ltd
Awaab’s Law comes into force in just four months — requiring all social landlords to investigate damp and mould within 10 working days, those deemed to be high risk to be made safe within 5 working days, emergencies must be investigated and actioned within 24 hours - reports must be provided to tenants within 3 working days, and if the property cannot be made safe, the landlord must offer an alternative arrangement.
June’s Housing Hive explored what these timescales meant for service design, budgets, and governance. A panel of housing professionals shared how they prepared.
Timestamps:
00:00 Introduction and Webinar Overview
01:28 Context and Background of Arab's Law
03:51 Legal Requirements and Compliance
06:11 Challenges and Proactive Measures
07:41 Panelist Introductions
09:13 Ongo's Approach to Damp and Mold
21:11 Discussion on Data and Systems
26:24 Raising Standards for Safe Homes
27:03 Engaging with Residents for Better Communication
27:38 Successful Methods for Tenant Education
28:53 Community Voice and Feedback
29:16 Best Practices in Client Deployment
31:25 Digital Methods and Tenant Portals
32:58 Contractor Management Concerns
35:36 Addressing No Access Cases
40:20 Legislative Changes and Resource Impact
48:21 Final Thoughts and Future Sessions
Chapters
1. Introduction and Webinar Overview (00:00:00)
2. Context and Background of Arab's Law (00:01:28)
3. Legal Requirements and Compliance (00:03:51)
4. Challenges and Proactive Measures (00:06:11)
5. Panelist Introductions (00:07:41)
6. Ongo's Approach to Damp and Mould (00:09:13)
7. Discussion on Data and Systems (00:21:11)
8. Raising Standards for Safe Homes (00:26:24)
9. Engaging with Residents for Better Communication (00:27:03)
10. Successful Methods for Tenant Education (00:27:38)
11. Community Voice and Feedback (00:28:53)
12. Best Practices in Client Deployment (00:29:16)
13. Digital Methods and Tenant Portals (00:31:25)
14. Contractor Management Concerns (00:32:58)
15. Addressing No Access Cases (00:35:36)
16. Legislative Changes and Resource Impact (00:40:20)
17. Final Thoughts and Future Sessions (00:48:21)
31 episodes
