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Housing Hive: Transforming customer access to vital building safety and maintenance information
Manage episode 468719818 series 3649430
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Join our next Housing Hive here: https://www.prodo.com/housing-hive
Recognising the importance of delivering building safety and maintenance information to customers in a more efficient manner, Thrive Homes has incorporated groundbreaking functionality into their channel shift strategy. In collaboration with us at Prodo, they have empowered customers with the means to achieve this objective digitally.
Digital customer interfaces serve the vital role of facilitating information access for those who are able and willing to engage digitally, aiming to minimise unnecessary and repetitive enquiries by providing readily available data through the right digital solutions.
Chapters
1. Introduction (00:00:00)
2. Agenda (00:01:00)
3. Introducing, Thrive Homes (00:05:22)
4. Digital Self-Service (00:09:03)
5. Key Drivers (00:12:06)
6. Thrive Homes web portal demonstration (00:22:30)
7. Q&A (00:43:32)
30 episodes
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