We had the pleasure of hosting Arturo Dell, a sector specialist with 20+ years of experience in local government, education, and housing associations! Arturo shared his passion for customer-focused services and the power of data & technology to transform the housing sector.

💡 Key Takeaways:

✅ Exclusive insights from Arturo on how data & tech can revolutionize housing services

✅ Thought-provoking discussions on the future of housing

✅ Innovative ideas to enhance customer service & drive real change

This session was a little different—Arturo brought fresh perspectives and deep knowledge to explore sector-wide transformation. If you missed it, don’t worry—stay tuned for future Housing Hive events! 👀
Timestamps:
00:00 Welcome and Introduction
00:28 Setting the Scene: AI in the Housing Sector
02:52 Guest Speaker Introduction: Arturo
04:20 Arturo's Presentation: AI and Data in Housing
06:46 Understanding AI: Machine Learning vs Generative AI
10:00 Applications of Machine Learning in Housing
13:15 Generative AI: Opportunities and Challenges
18:53 Generative AI in the Workplace: Research Insights
24:57 Data Quality and Governance in Housing
27:23 The KIM Report: Key Recommendations
30:14 Introduction to Knowing Our Homes
30:45 Key Data Items for Collection
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