Share
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
continue reading
Manage episode 493696537 series 2817230
Content provided by HappySignals. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by HappySignals or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Launched in May at London’s iconic The Gherkin tower, HappySignals’ Pasi Nikkanen sits down with benchmark lead Sakari Kyrö to unpack the brand-new 2025 Global IT Experience Benchmark Report. Together, they explore why employee-focused support still tops the happiness charts, how finance services can be both the happiest and the slowest, and why remote-work scores slipped as enterprises tighten return-to-office mandates. You’ll hear actionable insights every CIO, IT director and service-desk leader can use to turn experience data into measurable productivity gains.
Key Take-aways
- This year's report included data from enterprise services beyond IT.
- Happiness levels in IT, finance, and HR services are closely related.
- Remote work happiness has decreased due to back-to-office mandates.
- Ticket-based support and collaboration with IT are key happiness factors.
- Open text feedback revealed a desire for improved IT support.
- Industry-specific insights show varying happiness levels and lost time.
- 80% of lost time comes from only 13% of tickets.
- Understanding business costs versus IT costs is crucial for IT organizations.
- A systematic approach to experience management yields significant results.
Resources & Links mentioned in this episode:
2025 Global IT Experience Benchmark Report – download the full report
https://www.happysignals.com/report
ITXM Summit on-demand sessions – watch Sakari Kyrö’s keynote and every other presentation from the London event
https://www.happysignals.com/itxm-summit
ServiceNow Knowledge Conference – the annual Las Vegas gathering referenced in the episode
https://knowledge.servicenow.com/
Subscribe to our newsletter:
LinkedIn: https://www.linkedin.com/newsletters/it-experience-insights-6996053129205026816/
125 episodes
))
