In this episode of the IT Experience Podcast, hosts Pasi Nikkanen, Sami Kallio, and Sakari Kyrö discuss the importance of digital employee experience (DEX) and the recent strategic partnership between HappySignals and Nexthink. They share insights from a recent event in London, highlight an upcoming webinar, and emphasize the significance of company culture and team building as they celebrate their 11th anniversary. The conversation underscores the need for collaboration between technology and experience data to enhance IT services and employee satisfaction.

Takeaways

• Digital Employee Experience (DEX) is crucial for optimizing IT services.
• The partnership between HappySignals and Nexthink aims to enhance customer experience.
• Understanding both technology and human experience is essential in IT.
• Recent events have shown a strong interest in collaboration within the industry.
• The upcoming webinar will showcase practical use cases for the partnership.

Register for the upcoming webinar, or watch it on demand later:

https://www.happysignals.com/happysignals-nexthink-webinar

Chapters

00:00 Introduction to Digital Employee Experience

03:02 Strategic Partnership Announcement

05:05 Upcoming Events and Webinars

08:35 Company Culture and Team Building

10:22 Introduction to the Conversation

10:22 Exploring Key Themes in the Discussion