In this episode, former Lincolnshire Integrated Care Board (ICB) ReSPECT Project Manager Jenny Fryer is joined by Laura Golding, Paramedic and Pathways Lead for the Lincolnshire Division of East Midlands Ambulance Service (EMAS).

Part of Laura’s role is to find alternatives for ambulance crews to avoid taking people to Accident and Emergency (A&E), and ensuring that the person receives the most appropriate care from the ambulance crews that support them.

Jenny and Laura discuss the ReSPECT process, which provides ambulance crews with a clear, personalised summary of what kind of care a patient wants in an emergency — especially when that person can’t speak for themselves. These forms help crews make fast, informed decisions that respect the person’s wishes and values, even in the most urgent moments.