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In this episode, Jeff Compton is joined by Kat Ayers and Brian Burris from Promotive. Kat emphasizes the importance of technicians bringing actual data to interviews to assess their productivity better. Brian discusses the significance of strong relationships between technicians and service advisors and how they impact job success and customer satisfaction. Additionally, Kat highlights the value of total compensation considerations beyond hourly wages, such as paid time off and growth opportunities.

00:00 Passion for automotive led to a lifelong career.
06:58 Not knowledgeable about my production numbers.
12:59 Flat rate uncommon in non-dealer environments here.
20:02 Relationships with service advisors impact job success.
23:26 Varied trust in advisors, technician pay disparity.
27:38 Document achievements quarterly; use them for reviews.
34:33 Focus on meaningful team collaboration and culture.
39:35 Consider total compensation, paid time off, and growth opportunities.
47:33 Curiosity changes the dynamic of constructive criticism.
51:07 Reluctance to share knowledge due to effort.
54:29 Technicians should negotiate benefits beyond hourly pay.
01:01:40 Career paths without wrench work; matching culture fit.

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