We’re pumped to welcome Scott Tran, Founder at Support Driven, a community serving customer support and customer experience professionals, to our show.

Scott has built a thriving online community of more than 13,000 members who care deeply about support. In this episode, he shares how the art of listening shaped every stage of growth, why people stay for friendship (not only answers), and what it really takes to scale a community without losing its soul.

We discuss the importance of serving your community and Scott’s journey of growing Support Driven from a small Slack group to a full-fledged organization hosting conferences.

Tune in to hear:

• How Scott built a global community from scratch
• Why emotional stickiness matters in community building
• The surprising signals that show your community is thriving
• The power of listening and adapting

If you're growing a community of your own, you’ll love this episode. Plus, it will inspire you to ask yourself: What’s one small signal that tells you your people feel connected? Enjoy!

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👉 Find Scott on LinkedIn: https://www.linkedin.com/in/scott-tran-188815a3/

👉 Learn more about Support Driven: https://www.supportdriven.com/

👉 Follow Joy of Connecting Show on LinkedIn: https://www.linkedin.com/company/the-joy-of-connecting-show/

👉 And get bi-weekly, actionable tips for building your network and connecting with meaning: https://thejoyofconnectingshow.substack.com/