Over 20 million podcasts, powered by
1k
900
))
What happens when a client declines your veterinary recommendations? For many of us, their “no” sparks frustration, judgment, and even resentment. But what if that "no" isn’t actually a problem? In this episode, Dr. Cari Wise explores the deeper meaning behind client decisions, why we take them personally, and how shifting our mindset can reduce stress, build trust, and create a more positive veterinary experience.
What You’ll Learn in This Episode:
1️⃣ Why Client “No’s” Feel So Personal – Understand how external validation impacts your emotional response to client decisions.
2️⃣ The Role of Judgment in Veterinary Interactions – Learn how unconscious judgment—toward clients and yourself—creates unnecessary stress.
3️⃣ How to Communicate Without Pressure or Manipulation – Discover how small language changes can build trust and encourage client collaboration.
4️⃣ The True Role of a Veterinarian in the Care Cycle – Gain clarity on what is (and isn’t) your responsibility when offering medical recommendations.
5️⃣ How Letting Go of Control Reduces Burnout – Find out how detaching from client choices leads to a more sustainable and fulfilling veterinary career.
Key Takeaways:
✅ A client’s “no” is neutral—it’s only a problem if we attach judgment to it.
✅ Veterinary professionals often rely on external validation, making client decisions feel more personal than they actually are.
✅ The best way to advocate for pets is to present all options neutrally, allowing owners to make informed choices without pressure.
✅ Changing the way we communicate—avoiding phrases like “have to,” “need to,” and “should”—improves client trust and decision-making.
✅ When we stop taking responsibility for client decisions, we free ourselves from unnecessary guilt, frustration, and burnout.
Resources & Links:
✨ If this episode resonated with you, share it with a fellow veterinary professional who might need to hear it!
220 episodes
What happens when a client declines your veterinary recommendations? For many of us, their “no” sparks frustration, judgment, and even resentment. But what if that "no" isn’t actually a problem? In this episode, Dr. Cari Wise explores the deeper meaning behind client decisions, why we take them personally, and how shifting our mindset can reduce stress, build trust, and create a more positive veterinary experience.
What You’ll Learn in This Episode:
1️⃣ Why Client “No’s” Feel So Personal – Understand how external validation impacts your emotional response to client decisions.
2️⃣ The Role of Judgment in Veterinary Interactions – Learn how unconscious judgment—toward clients and yourself—creates unnecessary stress.
3️⃣ How to Communicate Without Pressure or Manipulation – Discover how small language changes can build trust and encourage client collaboration.
4️⃣ The True Role of a Veterinarian in the Care Cycle – Gain clarity on what is (and isn’t) your responsibility when offering medical recommendations.
5️⃣ How Letting Go of Control Reduces Burnout – Find out how detaching from client choices leads to a more sustainable and fulfilling veterinary career.
Key Takeaways:
✅ A client’s “no” is neutral—it’s only a problem if we attach judgment to it.
✅ Veterinary professionals often rely on external validation, making client decisions feel more personal than they actually are.
✅ The best way to advocate for pets is to present all options neutrally, allowing owners to make informed choices without pressure.
✅ Changing the way we communicate—avoiding phrases like “have to,” “need to,” and “should”—improves client trust and decision-making.
✅ When we stop taking responsibility for client decisions, we free ourselves from unnecessary guilt, frustration, and burnout.
Resources & Links:
✨ If this episode resonated with you, share it with a fellow veterinary professional who might need to hear it!
220 episodes
Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.
1k900
Share
