Share
))
HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
…
continue reading
Manage episode 518031483 series 3648899
Content provided by Kodaris. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kodaris or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
In this episode, Margaret Kelsey and Tony Zakula tackle a deceptively simple question: Is operations driving your customer experience? Or is customer experience driving your operations?
From hidden data silos to overly rigid software, they dig into why many companies accidentally design their customer journey around internal processes. You’ll hear how you can use customer expectations to shape better processes and smarter tech.
Tony explains why AI and digital tools aren’t the bottleneck anymore (humans are), how too much SaaS is giving everyone subscription fatigue (and data chaos), and why the most dangerous phrase in B2B is: “That’s just how we’ve always done it.”
Learn more about Kodaris at Kodaris.com
10 episodes
