How do you transform conflict into a leadership growth opportunity?

In this episode, Mason Duchatschek sits down with Marlene Chism, an expert in leadership and conflict management, to discuss how leaders can embrace discomfort, practice radical listening, and develop the conflict capacity needed to create a more engaged and trusting workforce.

Marlene shares insights on mismanagement, workplace drama, and avoidance, revealing how these challenges impact company culture. Through education, self-regulation, and open communication, leaders can build stronger teams and turn difficult conversations into powerful learning experiences.

Key Takeaways

-Conflict Can Be a Growth Opportunity – When handled correctly, conflict strengthens leadership and team dynamics.

-Disrespect, Not Disagreement, Ruins Relationships – Leaders must focus on fostering respectful communication.

- Curiosity Is a Leadership Superpower – Radical listening and curiosity help uncover solutions in difficult situations.

- Avoidance and Mismanagement Create Workplace Drama – Leaders who fail to address issues allow toxic behaviors to fester.

- Building Conflict Capacity Requires Practice – Self-regulation and preparation are key to handling workplace conflicts effectively.

- Challenging Personal Narratives Improves Leadership – Reframing perspectives can lead to better decision-making.

- Clarity in Communication Can Shift Any Situation – Clear intentions help resolve misunderstandings and strengthen trust.

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Chapters

00:00 Embracing Conflict as a Growth Opportunity

02:56 The Inner Game of Conflict Management

05:38 Mismanagement and Workplace Drama

08:47 Avoidance, Appeasement, and Aggression in Leadership

11:35 Developing Conflict Capacity

14:17 Challenging Personal Narratives

17:32 Effective Communication Strategies

20:18 Overcoming Resistance in Leadership

24:41 The Fulcrum Point of Change

27:48 Willingness to Grow and Learn

29:40 Embracing Aversion in Personal Growth

31:40 Trust and Communication in Leadership

35:53 Character vs. Competence in Leadership

38:30 The Power of Employee Engagement

40:58 Clarity as a Tool for Conflict Resolution

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*** To learn more about Marlene Chism and her work check out her site at: https://marlenechism.com/

**** To learn more about her books, see:

https://marlenechism.com/conflict-to-courage-promo/

#WorkforceAlchemy #MasonDuchatschek #ConflictResolution #Leadership #EmployeeEngagement #WorkplaceCulture #MarleneChism

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