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Welcome to the What's Next! Podcast. I've met so many brilliant people as I traveled the globe and have had some fascinating conversations that I've wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
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Yes, dreaming up your next getaway can be exhilarating. But booking it? Often less so. For many customers, the thrill of travel risks getting lost in logistics, says McKinsey Senior Partner Jules Seeley. On this episode of The McKinsey Podcast, he joins Global Editorial Director Lucia Rahilly to discuss new research on the rise of AI in the travel industry, including the advent of AI agents that could design end-to-end itineraries, rebook disrupted flights, and tailor recommendations to each traveler’s tastes—changing the calculus for customers and travel employees alike.
Theme music composed, performed, and produced by Joy Ngiaw.
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