Summary

In this episode, Griffin Hamilton is joined by industry veteran Michel Theriault to unpack a recurring pain point in facilities management: the lack of fit-for-purpose tools and the undervaluation of FM’s strategic role.

With decades of experience in in-house, outsourced, and consulting environments, Michel shares compelling insights on:

• Why many organizations still use subpar or misaligned systems (like IT helpdesks) to manage complex FM needs

• The consequences of not advocating for specialized FM software (like CMMS or CAFM platforms)

• How poor interdepartmental collaboration—especially with IT—can derail initiatives for years

• The importance of positioning FM as a strategic function, not just a tactical one

• Practical advice for facility managers to gain business fluency, advocate for better tools, and communicate their impact

• The value of professional development

Interested in learning more? Reach out to Michel on LinkedIn