Artwork
iconShare
 
Manage episode 341139985 series 3317421
Content provided by Avoma, Inc. and Aditya Kothadiya. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Avoma, Inc. and Aditya Kothadiya or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
In this episode, Naquiyah Cash (Gainsight Admin and CS Ops Consultant, Zywave) and Mark Stagi (VP of Customer Success, Avoma) discuss who is best positioned to own CS Ops. ➡️ Key Points⁣ covered 00:52 - It's not just about implementation, but about the process, enablement and strategy 02:16 - Should CS Ops sit within CS or RevOps or overall Ops? 05:10 - The key takeaway from Gainsight Pulse ➡️ The Modern SaaS Podcast Take a look at our other podcast episodes - https://www.avoma.com/podcast ➡️ Related resource https://www.avoma.com/blog/should-you-charge-a-fee-for-customer-success
  continue reading

30 episodes