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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Ambit is an AI platform for customer service at scale. Tim & his co-founders started Ambit in 2016, seeing the opportunity to leverage the power of Generative AI to provide deeply personalised, automated conversations for customers – increasing customer satisfaction while reducing the cost to serve them. He talks about how tough it is to sell to the IT teams in large enterprises and how relationships drive almost everything.
100 episodes
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