NetSuite Change Management: Listen And Learn The NetSuite podcast

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NetSuite Change Management: Listen and Learn

17d ago 35:11

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Learn more about NetSuite Customer Success: https://tinyurl.com/kyuapfmn In this episode of the NetSuite Podcast, cohost Megan O’Brien is joined by NetSuite’s own Alexandra Wright, senior education and user adoption consultant, and Jessica Jennings, senior program manager, to discuss change management. They start by giving an overview of the change management topic [5:37] and how those implementing or expanding their NetSuite instance can incorporate it. Jessica and Alexandra then delve into NetSuite’s specific methodology for change management [11:35]. They discuss the role of learning in change management [29:04] and conclude the episode with advice on where listeners can learn more [33:03]. NetSuite Change Management Vlogs: https://tinyurl.com/296ah7r7 Free Learning and Change Management Content: https://tinyurl.com/bdcdsn7n Follow Us Here: Alexandra Wright: https://www.linkedin.com/in/alexandrawright4/ Jessica Jennings: https://www.linkedin.com/in/jessicahannusch/ Contact NetSuite Sales - https://social.ora.cl/6009wKalv Learn More about NetSuite ERP - https://social.ora.cl/6003wKaxv Learn More about NetSuite HCM - https://social.ora.cl/6007c4Kih Learn More about NetSuite Analytics & Reporting - https://social.ora.cl/6007c4znL NetSuite Customer Success Stories - https://social.ora.cl/6005c4zt9 Follow us here: LinkedIn: https://social.ora.cl/6000wKFhC X (Twitter): https://social.ora.cl/6007wK2zD Instagram: https://social.ora.cl/6003wK2Hv Facebook: https://social.ora.cl/6005wK2Dv #NetSuite #NetSuiteLCS #ChangeManagement #NetSuiteERP #ErpImplementation #SoftwareImplementation --------------------------------------------------------------- Episode Transcript:

00:00:00:00 - 00:00:36:14

Unknown

Hey Suite listeners. Welcome to the NetSuite podcast. I'm Megan O'Brien, a co-host of the podcast, and today I'm excited to continue our Listen and Learn series. We started this podcast series with the goal of giving customers useful tips and tricks that will help them get more out of NetSuite. For part three of this series, we'retalking change management and how you can use it as a strategic lever to maximize your ERP software and create a more agile, responsive organization.

00:00:36:16 - 00:01:00:17

Unknown

So today we have two guests joining us, Alexandra Wright, who is a senior education and user adoption consultant, and Jessica Jennings, a senior education program manager, both from NetSuite. You actually might remember Jessica from a network podcast episode about a year and a half ago. We're so excited that she came back on the show in this episode.

00:01:00:18 - 00:01:34:10

Unknown

These two change gurus highlight the critical role of change management and aligning people and processes with new systems, ensuring sustained user adoption. They cover key factors like communication strategies, leadership engagement, and structured methodologies to drive success. So stay tuned. We're jumping into all this and more next. You are listening to the NetSuite Podcast, where we discuss what's happening within NetSuite, why we're doing it, and where we're heading in the future.

00:01:34:12 - 00:02:02:06

Unknown

We'll dive into the details about the software and the people at NetSuite who are behind all the moving parts. We'll also feature customer growth stories discussing the ups and downs of running a company and how one integrated system can help your business continue to scale. And welcome Alexandra and Jessica. We're so excited to have you on today to talk about something we hear a lot about in the software world, change management.

00:02:02:08 - 00:02:25:16

Unknown

We're excited to be here. So where are the two of you joining us from today? So I am joining you again from Austin, Texas. I had been on the podcast once before and loved it, so I'm glad to be back. But I'm still here in good old Austin, Texas. Yeah, and I'm joining from San Diego, California. Wow, look at you both in sunny, warm places.

00:02:25:17 - 00:02:54:12

Unknown

That sounds great. It really is. It is. I can't complain. Well, to start out, can you tell us a little bit about yourselves and your role in that suite? Yeah, I'd be happy to jump in here. My name is Alexandra. As mentioned, I have been with NetSuite for going on four years. And my background is actually in organization psychology, which is a super niche area of psychology.

00:02:54:13 - 00:03:25:10

Unknown

That's actually one of the fastest growing spaces in business, which is imaginable as we're in a point in time where it feels like everything is changing as rapidly as possible. So my job here at NetSuite is an education and user adoption consultant. And like I mentioned, I started here going on four years ago. And the business has evolved a lot and so has my role.

00:03:25:10 - 00:03:54:07

Unknown

And so a lot of the work that I do now is really focused on change management, helping our customers succeed with their not suite implementations, as well as working on some internal work. And, I'll follow up with that. And, that's great. I didn't I don't even think I have, as many fun things to share, but, I did have to pull up my calculator because I was like, shoot, I don't know how many years I've been with NetSuite at this point, but it's almost eight.

00:03:54:07 - 00:04:14:05

Unknown

I started at Oracle Customer Success and then moved into working at NetSuite. I actually supported a lot of our customers directly as a consultant and change management for quite a long time. But now I serve the team more in developing our change management content services, the program all around that.

00:04:14:07 - 00:04:34:15

Unknown

And it's such a passion area for me. So it's just a super fun area of work for me to come in and do every day. And I guess it keeps me loving my job, because now it's been almost eight years. So you're a part of NetSuite Education Services and Learning Cloud Support or LCS. Could you remind our listeners what your team does?

00:04:34:17 - 00:05:06:00

Unknown

Yes. So we’re in LCS or Learning Cloud Support is a lot of times what you'll hear. So we are a part of the NetSuite Customer Success ecosystem. And our role is really serving NetSuite customers throughout their journey with learning and change management services, tools, content, you name it. To really just help them unlock more value out of their software and using NetSuite in their extended kind of, expansions and add ons, and also foster long-term adoption for their users long term.

00:05:06:02 - 00:05:33:23

Unknown

Now, for those who don't know, this marks another episode in our series of Listen and Learn with LCS. This is actually our third episode. I believe the other topics were NetSuite dashboards with IB, which I'm sure was a super fun session and reporting capabilities with Mark. So two phenomenal knowledge sources. Your listeners should definitely add that to your listening queue if they haven't already.

00:05:34:04 - 00:06:01:17

Unknown

Well, I can't wait to dive in a bit more. Can you tell us more about our topic of change management today? Yeah, absolutely. You know, I always like to start with when we're going through a digital transformation. It's so easy and, good to have a strong focus on the technology side of things. But in reality, we also, when going through a digital transformation, have this people side that's impacted too.

00:06:01:22 - 00:06:28:07

Unknown

And that's just as, if not more important than focusing on the technology change. If we don't have balance between managing the tech side and managing the people side through a change, having successful user adoption is honestly likely impossible. And it is just easy because your eyes just kind of turn to it to focus on the tech side. When you're maybe implementing something new or adding on additional modules to a software.

00:06:28:12 - 00:06:47:21

Unknown

But since that's what we are actively making decisions for, we want to remind, the listeners of this podcast that there are so many things that you could do to support the people side of your business during this time to and when you're including change management in your software initiatives, a big impact that we can make is risk mitigation.

00:06:47:23 - 00:07:13:20

Unknown

And because so much of the risk with digital transformations is really not actually the software working technically or not working in its technical state, but more that the software is not being adopted by the people.And I think, there is a crazy stat that I read the other day that said something like around 80 something percent of individual users are reluctant to buy in and accept a new software system, and that's a lot.

00:07:13:21 - 00:07:34:17

Unknown

So by taking the time to actually focus on that as well, and put as much energy and effort into setting our people up for success alongside our technology, up for success, that's really why, we want to be here to talk about that today. Who do you think we'll find the most benefit from today's topic? I mean, I would say everyone.

00:07:34:17 - 00:08:03:06

Unknown

Right? But specifically, our project leaders are managers and change drivers. The people who are really supporting the folks who are going to make or break the success of the change initiative. That makes a lot of sense. So if I am a customer considering NetSuite, implementing the system, or adding on to my existing NetSuite solution, what can I do now to consider change management?

00:08:03:11 - 00:08:37:04

Unknown

So that's a great question. And what I really want to start off by thinking about, especially if you are in those intro moments of implementing NetSuite, maybe you're in your initial conversations, or maybe you're adding on a new module with NetSuite where you're really great at the beginning. I think that a really important place to start off and to think about is that this is going to be a challenge, right?

00:08:37:04 - 00:09:10:05

Unknown

We're asking or our folks or our team members to not only do their day-to day-work, but also add on this other component of bringing in a new add on or even, you know, completely implementing NetSuite. And so having that moment of understanding that this is going to be a challenge is our first moment where we can really sit with the idea that we are managing change, not just managing a system transformation or a digital transformation.

00:09:10:09 - 00:09:35:00

Unknown

One of the things that I love to talk about when I'm talking to people about change management really is this concept of the valley of despair. And so it is, to make a title Valley. Yeah, I know it sounds it sounds scary and it is. No, but it's it is a really good, concept to think about.

00:09:35:00 - 00:09:52:20

Unknown

And so, like to try and create the visual in your head of what this valley of despair is. It's like a bell curve, but upside down. And so it starts off with your NetSuite implementation like at that mid level. And then it drops down. It's like this really really harsh curve down. And then it's our upward trajectory up.

00:09:52:20 - 00:10:15:20

Unknown

I'm literally drawing it with my fingers in front of me right now. And so this concept is that as you are going through a change specifically like let's talk about implementing NetSuite or a new module. There's this period of time where you're very excited. Everybody is like riding a high of like, okay, we're going to have this new thing, and then that curve drops down, right?

00:10:15:20 - 00:10:41:21

Unknown

And that is that valley of despair where you're not yet seeing the the results and the benefits of this change, where really it just feels hard. And and this is where and scary. Yes. And like this is where we take that moment of having empathy for everyone involved, but also being able to find the ways to continue to support the people to the upward trajectory.

00:10:41:21 - 00:11:08:23

Unknown

Right. So going from like we are in the pit of misery, we're like, our worst stage possible, but there is the upward trajectory where we're reaching success, where we're seeing those benefits. But we have to get through this period of time where it is a struggle and we are, you know, we're we're being challenged in new ways and we're seeing new ways of of doing our job and showing up to work every day.

00:11:08:23 - 00:11:29:18

Unknown

But also, like there is that upward trajectory and where we're going to see the benefits. And so this is the first thing I love to talk to people about because I'm like, you're not alone. Especially if you're in the midst of the valley of despair. I'm like, you're not alone. Like every every single customer feels this at some point or another.

00:11:29:20 - 00:11:53:20

Unknown

But it's that upward trajectory that we're working towards. Oh man, I feel like so many people can relate to this on a lot of different levels, actually. So can you tell us more about. NetSuite's methodology that can help address this? Yeah. So the Valley of Despair don't be despaired. Well, we can help get you out of it.

00:11:53:21 - 00:12:18:08

Unknown

But. Okay, so thinking back to Alexandria, drawing that upside down ball with with her finger, that upward trajectory we have a methodology that we use here at Night Suite for Change Management that follows five key focus areas that really help drive or define the actions and activities that you can take over that course of the change to really get to that place and that sweet spot.

00:12:18:08 - 00:12:40:18

Unknown

And then just kind of, I don't know, after the after the curve, just kind of keep going forward. And have that long term adoption and success. So I mentioned there were five key focus areas. So we'll talk more about those today. The first one that we're going to focus on is awareness. So when we are approaching a new change, the first thing we want to focus on is driving awareness about the coming change.

00:12:40:20 - 00:13:02:23

Unknown

What do we know now and what can we expect during this time or this project? This is the important time to have introductory information or introductory content that we can really drive to focus on awareness for any impacted, parties or people in regards to the change. The second one, so that's one. There's five. The second one is focusing on desire.

00:13:03:00 - 00:13:21:06

Unknown

We really want to answer the question at this point of and this is in kind of quotations. What's in it for me for both the target audience and our business as a whole. And this gives us the opportunity to tap into what'smeaningful to users, but also instill a sense of desire for the change overall across people individually.

00:13:21:11 - 00:13:55:02

Unknown

And third, we focus on understanding. So first we're focusing on awareness, then we're focusing on desire. And now we can focus on understanding. So how can we grant the impacted stakeholders not just the whybehind the transition, but start talking about the how. So we've given them what we know now, what they can expect, what's coming. We've answered the question of what's in it for them as an individual tool, by caring about the change and being attentive to helping during this project.

00:13:55:04 - 00:14:24:06

Unknown

Then when we get to understanding, this is where we can find more things like enablement or training or tool, or begin developing tools to give people what they need for success. And that brings me to empower, which is our fourth one. So awareness, desire, understanding and empower or empowerment. And this is the point where we want to equip our people with the tools and materials knowledge, SMEs or subject matter experts and support to be set up for success.

00:14:24:06 - 00:14:48:14

Unknown

And this really comes from analyzing what's our current state today. So before not tweet or before we're adding on, NSA to our system, what is our state today? And then also identifying what that future state is going to be like. So once we've started doing a lot of our design and we have more of a picture of what we are developing, then let's compare the two.

00:14:48:14 - 00:15:14:08

Unknown

So current versus future state that helps us identify key impacts. It also helps us identify, things that we can start communicating to whoever the impacted audience is. A lot of times those things can be benefits, but also it can be kind of going back to our awareness, thoughts of letting people know, like, hey, this is what you'reused to doing today in Nazi reporting capabilities with NSA.

00:15:14:09 - 00:15:35:18

Unknown

We're going to have X, Y, Z available in the reports, or the time to receive your information is X many times faster. Whatever it would be, and begin to communicate that out. Also doing this during the empower phase, it gives us a chance to just ensure that we're not missing any gaps before we get to our final step, which is ownership.

00:15:35:20 - 00:15:59:00

Unknown

So we've talked about awareness, desire, understanding, empowerment and then ownership. So we want to foster a sense of ownership among our team. And when individuals feel that they are ready to make it their own and best for themselves, we this is where we've really achieve strong adoption. And really, I mean, our businesses and our teams and our NetSuite system can really only look to grow and expand from here.

00:15:59:02 - 00:16:25:07

Unknown

The only final thing I'll say, I know that was five, but, everything that I talked about before, it's also encompassed by plugging in reward and recognition, throughout. So that just is really important to make sure we are proactively generating a positive culture around the change. And, I think a key word is kind of reinforcing, we're reinforcing the behaviors and the attitudes that we want to see for the change.

00:16:25:12 - 00:16:55:02

Unknown

So one last time we've got awareness, desire, understanding, empowerment and ownership. NetSuite by Oracle. The number one cloud financial system is everything you need to grow all in one place: financials,inventory, HR and more. Make better decisions faster. So you can do more and spend less. See how at NetSuite.com/pod. What is one of the biggest mistakes you see when it comes to change management for a technology transition?

00:16:55:04 - 00:17:18:06

Unknown

Oh, this one's easy. I don't have to consider this one too much at all. It is. The biggest mistake I see is just completely looking past focusing on the people side of change, and just being reactive to our change impacts versus proactively. Now, what are ways listeners can begin to apply those proactive change management strategies to their business?

00:17:18:08 - 00:17:44:08

Unknown

So to be proactive with applying change management, I would really say that the key is to starting early. Even just thinking about the people and the way they are being impacted by the change. If you're looking at your project plan on day one, let's start looking at our change management and plan on day one. How can we, you know, communicate?

00:17:44:08 - 00:18:23:12

Unknown

How can we analyze what's changing and looking to align the methodology that just just shared around awareness and desire and understanding and empowerment and ownership? Because what we're doing here the entire time, from start to finish, is we're driving adoption through ownership through each of these different buckets. And so even though our end goal is ownership, right where we're also working to really reinforce this behavior that we want to see for the long term, we need to start it from the get go with the way that we consider the folks that are going to be impacted by this transition.

00:18:23:14 - 00:18:51:00

Unknown

But with that being said, it's also never too late to start. You really cannot go wrong investing energy into supporting the people when there is a change happening in your organization. So even if it's not at the very beginning of your project, as soon as that notion comes into play, start moving with it and start driving with your team around how you can support your team members through these changes and these transitions.

00:18:51:00 - 00:19:22:13

Unknown

And actually, funnily enough, just when you mentioned earlier that you had read a statistic that I think it was like an 80% statistic, I recently read a statistic as well that mentioned that around 80% of businesses are going through some sort of change every 2 to 5 years, which means that every 2 to 5 years, we're having an opportunity to really align with our team members, to make them feel supported.

00:19:22:15 - 00:19:46:01

Unknown

And whether this be, software transformation or this is new process, use that you're putting in play as you have become comfortable on the system and you have greater insights into what works and what doesn't, regardless of what that changes, we can always consider the folks from our organization that are being impacted by that change. That's so true.

00:19:46:01 - 00:20:09:00

Unknown

I feel like and I don't know, maybe it's just my age or something, but I feel like the world is just changing faster and faster. Like especially obviously in the technology space. I think that's a no brainer, but it really is. And, you know, us as businesses with our processes and our people, like we have to keep up somehow 100%.

00:20:09:00 - 00:20:38:03

Unknown

I feel like this is the hill that I that I will die on. I'm like, we are changing at the most rapid pace that we ever have in, in like our history. And it's not just it's not just, you know, digital change. It's just like rapid change in the world. And so being in consideration of these ideas and this whole science behind the people side of change is just so important because, you know, we are the people who are driving the change.

00:20:38:03 - 00:20:59:18

Unknown

It's you can have a system, but the system's not going anywhere if you don't have users that are using it. So yeah, I'm with you on that one. Josh. Yeah, and honestly, it stresses me out when I hear you say that like every 2 to 3 or. But what our listeners can hear today, I think, is that it's all about having a strategy in place to address it.

00:20:59:18 - 00:21:28:17

Unknown

And so that's where it kind of takes us back to those five focus areas, is that is a strategy that we can proactively plan for to to help address this. So thinking about awareness, why is this the first important focus here. So awareness is really a key component in driving change just across the board. And when we'refocusing on this phase or an awareness phase, there's two main things that we need to think about.

00:21:28:17 - 00:21:50:22

Unknown

One why are we changing. And then two what's the risk of not changing. So one why are we changing. What'sthe business need for this? Why does this need to happen? What are some of those benefits? Right. But then second, what's the risk of not changing? So what is kind of at stake for the business or for our individual stakeholders?

00:21:51:00 - 00:22:37:13

Unknown

For if they're if they're not changing? Next, you said to focus on driving desire for the end users or the impacted stakeholders. What kind of things would fall into this? Yeah. Good question. So we've all said this statement or in one way or another, what's in it for me. And in order to have a buy in from our team or change drivers and our leaders, we need to ensure they know how this will benefit their role, especially for people managers actually, when they're supporting their team through these changes, being able to reiterate what's in it for them around the changes, it's not just going to be beneficial for the organization to have a platform

00:22:37:13 - 00:23:15:03

Unknown

to expand on, but also how is this going to streamline the day to day work and make our folks jobs easier in one way or another? And so really honing in on what is going to excite people to want to change. Also, this is really where when you have visible and active sponsorship, that's really, really key. So if you have leadership or strong influencers within your organization out there navigating the change positively, actively caring for the individuals impacts, it can really create influence and a positive culture on the change.

00:23:15:03 - 00:23:46:04

Unknown

So for you leaders and sponsors out there listening, be present. Be vocal. It may not always feel like it, but you really are leading by example through change and not just the words that you say through communication planning, but your actions speak loudly. And the critical goal of really overall the desire phase is getting stakeholder buy it and making sure that people are buying into the change or else they won't really invest their time, effort, or care.

00:23:46:06 - 00:24:11:07

Unknown

Additionally, it's also a critical time to think about all of the negative feelings or the concerns that people are having about the change that's coming. So we kind of start tapping into that during awareness by maybe mitigating those risks from a broad perspective. But then once we get into desire, that's where we can start focusing on individual stakeholder groups or people, as individuals.

00:24:11:07 - 00:24:42:12

Unknown

And, you know, what are your concerns? What are your areas of of risk? Or, you know, change instills fear in all of us, and it's just a way for us to address it. And, you know, one of the things I always like to add when we think about this, too, is that when somebody is resistant or reluctant to change, it's not necessarily always a bad thing because what we can do is take those concerns and those fears that they're having and actually turn them into outcomes or actions that we take to improve the system.

00:24:42:12 - 00:25:12:10

Unknown

So, you know, maybe they love the way that something was done in their prior ERP system, or maybe something was horrible and they're just afraid this isn't even going to fix that. Let's address it now. Let'sactively start looking at that specific process area and how we can improve it for the better. Once we're goingthrough our, kind of development or installation of our different NetSuite pieces after desire, the next focus was understanding what happens there.

00:25:12:12 - 00:25:45:06

Unknown

So understanding combines those two key components. It's that knowledge of what's changing and the training on how to change. I feel like and I'll add Alexander to that. Like that's rarely where our LCS team steps in for NetSuite changes in particular to really weave learning and change management together for one outcome adoption. And and yes, we can kind of see that specifically in the understanding phase.

00:25:45:06 - 00:26:07:21

Unknown

We can really see it across all of these activities that we do. But a lot of that learning step comes here. And and I just want to say, you know, working in LCS for so many years, we've got learning labs. We've got these awesome podcasts. We have live webinars, all these different things happening across the board. There's a lot of tools that we have that can, help this understanding.

00:26:07:21 - 00:26:36:02

Unknown

Phase two. And honestly, it's why I love our user adoption toolbox so much, because it really lays out this plan in a way that feels consumable and gets you on the right track at the right time, with the different pieces that are not just going to drive the understanding and desire piece, but are also going to really dive in to, how people will change.

00:26:36:02 - 00:26:56:04

Unknown

Because that's the biggest question that everybody has when they go through a change initiative or any sort of change that's happening is like, how will I change? Like, what is that going to look like? And having that guidance and those resources available is just key to, really supporting our team and our folks through any sort of transformation.

00:26:56:06 - 00:27:26:19

Unknown

Totally. It's so overwhelming. And it's like, but we're here to help with that. So let us know. We have so many things that can help with that. Well, next we have empowerment, which we love that word at NetSuite. How is that different than understanding? So empowerment is a little bit different because it's giving this concentrated time and space to provide people the time to feel comfortable with the change, and that's what helps them transition to the next focus, which not to jump ahead is ownership.

00:27:27:00 - 00:27:52:00

Unknown

So from understanding to ownership, we want them to begin to feel empowered. And when we give them the opportunity to practice what they've learned in training, apply their knowledge in practice or mentoring others, this is also a good time to when coaching comes in so we can, work with individuals to to improve their proficiencies, give feedback where needed, or provide feedback where it's needed.

00:27:52:02 - 00:28:14:23

Unknown

And then also I mentioned this before, but it's the time that we have materials. Job aids, all those types of things that really can give people the tools to be successful on their own. That's what happens during empower. And the last focus area you mentioned was ownership. What does this mean? So I did mention it before I got ahead of myself.

00:28:14:23 - 00:28:38:08

Unknown

But ownership is that keeps we're working towards throughout the entire process. So the key aspect in sustained adoption is when our users feel a sense of ownership in the success of the change. And so this is where each level is holding themselves accountable for maintaining the change. And this is important to us that ownership doesn't end at go live.

00:28:38:10 - 00:29:05:23

Unknown

It does require that ongoing monitoring, those feedback loops and those continuous iterations to optimizeadoption. And so when we say that ownership is the last piece in our methodology, it doesn't mean that it stops at go live. This is actually where ownership starts and where it continues for the long term to sustain the change. Is learning or training a key part of change management?

00:29:06:00 - 00:29:25:04

Unknown

How does that play a role? 100%? I mean, any time something new comes up, learning's a key part of it, right? You know, let's say you get a new cell phone and you're used to the version or I don't know, when our phones get an update and we're used to the last version or versions like three ago.

00:29:25:06 - 00:29:53:23

Unknown

Without learning, it's hard to feel that sense of ownership or comfortability with what's new. And so learning is such a vital part of change management. But it's not the only piece communicating, planning, proactively analyzing impacts and understanding where the gaps might be and preparing for that. That's also a part of change management. But without learning, we're not really empowering our users with the knowledge that they need to be successful on their own.

00:29:54:00 - 00:30:18:07

Unknown

So it's totally, totally a part of it. Do you have any change management strategies for rolling out training to end users? Yeah, I that's a big question, but I'm going to answer it more short for this podcast. But it there is totally a strategy for the way to roll out training to end users. And I feel like Alexandra and I could both talk about this all day.

00:30:18:09 - 00:30:38:23

Unknown

We really and we kind of do. But don't. So in short, I think a way to think of it as is begin with communicating enough that they know what they're going to be seeing. So starting at the beginning, here's a visual of the system. Maybe, there could be an online video about what, the interface looks like.

00:30:39:04 - 00:31:01:14

Unknown

Or maybe you could share screenshots, right. If you were, like, learning that something's going to change. Oh, you're moving to this new apartment, but you weren't even given a look of the floor plan, or you weren't given a look of, what the wall colors are inside. You'd be dying to know. So that's how people feel when we don'tempower them from a project perspective with the information up front.

00:31:01:16 - 00:31:27:19

Unknown

And that's learning in itself. But then you actually want to go into introductory learning, understanding best practices of the system, core ways that you can make it your own. But then it gets a little more advanced. You have to understand how to do your business processes in the system. So if you work in finance or accounting and you need to deeply dive into these reports, that's vital for your job and something that you care about and do all the time, every day.

00:31:28:00 - 00:31:56:14

Unknown

And so having proper learning around that not only gives you the knowledge you need, but it also gives you the comfortable, comfortable to take it to the next step from there. And so that strategy is is gradual. And I think that's kind of straightforward if you think of it that way. But it starts early. And I think that's what I want to say here so much, is that we have to start communicating things early on, for the learning and training to be effective at a later time.

00:31:56:16 - 00:32:41:18

Unknown

Now, what about testing the system? Is user acceptance testing a part of change management? Oh, definitely. It's a really important time, for ownership and risk mitigation. So this is really where we're kind of passing the ownership to the end users to validate the system and to provide that feedback. That's critical for the system to be successful. And one thing I'll add to that, Alexandra, that I love is I feel like user acceptance testing gives individuals the opportunity to kind of make it their own, so they can make sure that the system works, you know, for their own day to day tasks.

00:32:41:18 - 00:33:05:04

Unknown

Every day they can address the issues that arise. And, and they really get the chance to have a voice and confirm that the setup is either sufficient or insufficient for their line of work that they do every day. So, like I said, this is the time for their voice and their influence to make a direct impact on the change, which can reallyultimately drive more change champions and end user satisfaction across the board.

00:33:05:06 - 00:33:33:23

Unknown

Well, from everything you shared, learning and change management seem like a critical step for your success with technology. For our listeners out there who don't feel like they have the time or the tools to drive this, can NetSuite LCS help with everything we talked about today? Absolutely, Megan, our LCS advisors are here to provide those consumable tools as well as content and learning strategies.

00:33:34:01 - 00:34:03:01

Unknown

Our adoption toolbox to help support organizations. From a learning and a change management perspective, I'm assuming we're just scratching the surface of this topic today. How or where can those listening in go to learn more? Sort of a learning platform? Learn the change management, e-learning and vlogs are linked in the podcast description. Perfect. Well, Alexandra and Jessica, thank you so much for joining us today.

00:34:03:02 - 00:34:12:05

Unknown

I learned a lot and I hope our listeners did too. Thanks. Megan is so fun to be here. Bye for now.

00:34:12:07 - 00:34:38:08

Unknown

That brings us to the end of another great episode. So often when we think of implementing or ramping up a software system, we're so focused on the technological side of things and not really focused enough on the people component. You can have the best system in the world, but it doesn't matter if no one's using it. Big thanks to Alexandra and Jessica for joining us on today's episode of the podcast.

00:34:38:10 - 00:35:08:15

Unknown

I also want to thank our editing crew at Oracle and as always, all of you for tuning. Then if you want more episodes just like this one, make sure you subscribe to our channel and give us a rating and review. Thanks so much and talk soon! You just listen to the NetSuite Podcast. Be sure to tune in every week with more NetSuitedevelopments, stories and insights into the benefits of one integrated system to help you run your business.

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