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Good Call: The Art of Serving Customers on the Phone (with David Boyd)
Manage episode 469956408 series 3482207
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In an era when many rely on text messaging, websites, and smartphone apps to get the information they need, good old fashioned phone calls steadfastly remain a way to connect quick lube locations and potential customers. David Boyd, founder of Inbound Communications, joins the NOLN Podcast to share best practices for handling incoming calls, serving customers’ needs, and taking simple steps to convert inquiries into future sales when your shop’s phone rings.
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