In this episode of theNonprofit Exchange, I had the pleasure of speaking with Noah Massey, a seasoned leader with over 42 years of experience at UPS. Noah shared his journey from a college student working to pay for his education to becoming a high-level executive, emphasizing the importance of value-based leadership throughout his career.

We discussed the concept of leadership as the ability to influence individuals or groups towards positive outcomes, highlighting the significance of coaching and development in leadership roles. Noah's insights on the "terms and conditions" of leadership were particularly enlightening, as he explained how every individual has their own set of expectations that must be acknowledged for effective team dynamics.

Noah also introduced his book, "Been Promoted: Your Guide for New Leaders and Their Teams," which aims to support newly promoted leaders, especially in the nonprofit sector. He emphasized the need for intentional leadership, where leaders articulate their values and establish a congruence within their teams.

Throughout our conversation, Noah shared powerful anecdotes and practical techniques, such as the "four by five method" for handling challenging situations and the importance of listening as both a skill and a value. He underscored that leadership is not just about achieving results but about investing in the development of others.

As we wrapped up, Noah left us with a profound reminder: "You can't hope to get more than you give." This principle serves as a guiding light for leaders who aspire to foster high-performing teams. I encourage our listeners to reflect on their own leadership journeys and consider how they can invest in the people they lead.

For more insights and resources, be sure to check out Noah's website at noelmassey.com, where you can find his book and a masterclass that expands on the topics we discussed. Thank you for joining us on this episode of the Nonprofit Exchange!

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