In this week’s episode, the geeks are joined by Jason, who is a tech expert and the leader of Uptime Solutions. The Tech Tribe discuss this week’s Hot Top – dealing with difficult conversations or situations at work. They share and discuss their experiences with handling client disputes, complaints and receiving abuse from clients. The Tech Tribe approach each situation with diplomacy, while still putting their staff’s, and their own, mental health first. They discuss how to set boundaries with clients, how to be firm yet professional, and how to practice excellent conflict resolution. They also discuss how to make a smooth transition when a client is leaving your services for another business, and how to not let it affect your ego. Listen to this episode to learn how to focus while at work with the help of focus rooms, and how to have a healthy work/life balance.

Episode Highlights:

• How to handle difficult conversations
• How to create healthy boundaries with clients
• How to practice effective conflict resolution
• How to know when it’s time to let a client go
• How to have a smooth client transition
• Partnerships, and the importance of a clear deal
• The benefits of focus sessions
• The importance of a work/life balance

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