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The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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In this episode, Manish speaks with Michael Civitano, Senior Security Manager of Intelligence and GSOC at ServiceNow, about transforming incident management from reactive firefighting to proactive resilience. They unpack how modern GSOCs can streamline incident detection and response through simplified processes, empowered teams, and the strategic use of AI. The discussion also explores how collaboration, adaptability, and data-driven forecasting elevate incident management from an operational function to a vital business enabler.
What you'll learn:
- How to reimagine incident management as an enterprise-wide risk strategy rather than a siloed security process
- Practical ways to enhance response speed and decision-making through automation, clear playbooks, and human-centered leadership
- Lessons from real-world crises on staying flexible, maintaining communication, and building trusted cross-functional relationships that drive resilience
Learn more about Ontic's Incident Management solution here.
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