Episode Notes

I just got back from a weekend in Wimberley, Texas, and what I witnessed at a little breakfast joint might change how you think about leadership, team training, and systems. In this 5 Minute Friday, I break down how a tiny café—with no consultants, no fancy software, and no orthodontic experience—ran circles around what I’ve seen in some of our most beautiful, expensive offices.

This episode isn’t about fancy technology or elaborate org charts. It’s about the basics: communication, training, and leadership. I share a personal story that made me stop and reflect on where most practices—including mine—drop the ball, and what you can do this week to start fixing it. If you think your systems are “dialed in,” this episode will challenge that belief—in the best way.

Key Takeaways

Intro & story setup (00:00)

The blind spots in your office systems (00:45)

What a small café taught me about elite communication (01:40)

Core values and how they drive everything (03:30)

The power of practice vs. performance zones (04:20)

Are you leading, or are you just delegating? (05:15)

Your office systems reflect your leadership—period (06:00)

Additional Resources

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