How to Use UX Research to Delight Your Users (with Laura Klein, Steve Portigal, and Thomas Stokes)

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Not to get all "check your privileges" on you, but if your organization has an in-house research team, or works with a research firm, or even has just one UXR on staff, you gotta count yourself lucky. According to the 2024 State of Research Report by User Interviews, for every one dedicated researcher, there are five PWDRs—that stands for 'people who do research'. So by my math, that means that there's a 1 in 6 chance that one of those PWDRs is you.

So if you do identify as a PWDR, you're likely in a situation where you're doing the absolute best job you can doing UXR off the side of your desk, while painfully aware that you don't know what you don't know about doing it better.

And since 1 in 6 of us are in this exact position, we held a phenomenal panel event with three renowned user research experts who really get it and want to help. In this recording, you'll learn what good, decent, and great user research looks like, the traits that distinguish good, decent, and great UX design, and useful strategies to connect UX insights to your product's unique selling proposition.

Resources from this episode:

Subscribe to The Product Manager newsletter
Connect with Laura, Steve, and Thomas on LinkedIn
Check out Users Know, Portigal Consulting, and Drill Bit Labs

Chapters

1. How to Use UX Research to Delight Your Users (with Laura Klein, Steve Portigal, and Thomas Stokes) (00:00:00)

2. Meet the Expert Panelists (00:01:03)

3. What Separates Good, Decent, and Great User Research from Bad? (Section 1) (00:04:40)

4. What Separates Good, Decent, and Great User Research from Bad? (Section 2) (00:15:26)

5. Connecting Research to Product Strategy (00:21:38)

6. Effective Survey Strategies Without a Budget (00:30:11)

7. Getting Honest User Feedback (00:32:03)

8. Ensuring User Turnout for Research Meetings (00:34:34)

9. Managing Angry Customers in Research (00:37:40)

10. Choosing the Right Research Tools (00:40:20)

11. Balancing UX for Novice and Expert Users (00:42:39)

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