What's really at stake when you choose a property manager? According to expert Cleo, you're essentially handing over "a bag of cash" worth half a million to a million dollars—your valuable property investment—to someone you need to trust implicitly with your wealth building.
In this enlightening conversation, Cleo draws on her 20 years of property management experience to reveal what separates career property managers from those using the role as a temporary stepping stone. She explains why dedication to the profession matters: "Property management has to be your choice. You have to want to do property management. It's not something that you can just go in and out of." This commitment directly impacts how well your investment will be protected and grown.
We explore the number one complaint landlords have with property management—the frustrating experience of constantly changing staff that disrupts service continuity. Cleo offers practical advice on how to spot agencies with stable teams, emphasizing the importance of interviewing the specific person who will handle your property rather than just evaluating the agency. "Don't interview the office. Interview the property manager looking after you," she advises. She also shares why experience matters, how good property managers train landlords to make better decisions, and why switching to a more experienced company is typically free and straightforward when you're not satisfied.
Whether you're selecting your first property manager or considering a change, this episode provides essential guidance to ensure your investment is in capable hands. After all, as Cleo reminds us, property managers aren't just collecting rent—they're wealth managers responsible for one of your most valuable assets.