Welcome to the QI Guy in conversation...podcast. In this episode, I'm conversing with Paul Bowie from NHS Education for Scotland. Paul is a Chartered Ergonomist and Human Factors specialist, safety scientist, and medical educator with NHS Education for Scotland based in Glasgow, where he is Programme Director (Safety & Improvement) and Director of the Safety, Skills and Improvement Research Collaborative (SKIRC). He has worked in the National Health Service in Scotland for over 25 years in a range of quality and safety advisory roles. To learn more about Paul and his work at NES visit: https://www.nes.scot.nhs.uk/our-work/human-factors-and-ergonomics/ 'Still not safe - Patient Safety and the Middle-Managing of American Medicine' by Robert Wears and Kathleen Sutcliffe: https://www.amazon.co.uk/Still-Not-Safe-Middle-Managing-American/dp/0190271264 Follow me on Twitter at @TheQI_Guy or @JonathanO_QI