In this ALERT episode of The Real ResQ Podcast, host Jason Quinn sits down with Cory VanBuskirk, Artak Arakelian, and Nick Demogines, leaders from Onboard Systems Hoist and Winch to deliver an important industry update for all Onboard Systems users.

They address the challenges inherited from Collins/Goodrich and outline the solutions and improvements currently being implemented to fix them. The discussion dives deep into leadership dynamics, operational challenges, and the critical importance of maintaining customer trust through times of major change.

The guests pull back the curtain on the acquisition process, sharing honest insights about inventory struggles, communication hurdles, and the key steps being taken to restore confidence and improve service delivery. They also detail the company’s ongoing investments in facilities, people, and parts—all aimed at reducing lead times and strengthening global support for the operators and rescuers who depend on their equipment.

The conversation expands into the Maintenance, Repair, and Overhaul (MRO) side of the business, touching on rapid facility setup, effective hiring and training practices, and the integration of AI for quality assurance.

Looking forward, the Onboard Systems team shares their vision for the future, including the development of the new Pegasus hoist, and reaffirms their commitment to innovation, safety, and operational excellence across the industry.

This episode offers a rare inside look at what it takes to lead a global aviation support company through transformation—while never losing sight of the mission: keeping rescuers ready and aircraft operational when it matters most. Enjoy!

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