Nagarro’s Rahul Mahajan: AI Demand Planning, Knowledge Graphs & Humanized Personalization The Retail podcast

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Nagarro’s Rahul Mahajan: AI Demand Planning, Knowledge Graphs & Humanized Personalization

The Retail Podcast

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How a €1 B digital‑engineering firm uses generative AI and agent tech to reinvent retail supply chains and CX.

18 000 engineers, €1 B revenue, 50+ patents—Nagarro’s Global CTO Rahul Mahajan explains how generative AI, vector databases and knowledge graphs are reshaping demand planning and personalization at scale.

⏱️ CHAPTERS

00:00 Intro: product‑to‑service mind‑set

00:22 Meet Rahul Mahajan & Nagarro overview

01:17 Missed NRF meetings + digital engineering culture

02:35 Diversified industries & complex problem solving

03:35 Rahul’s 50+ patents in retail AI

04:58 CPG use case: multi‑channel demand planning

06:49 SKU‑level AI forecasting & supply chain accuracy

07:32 “Humanizing personalization” patent explained

08:20 Ecosystem shift: partner products & services

09:29 Agent tech & zero‑downtime integration

10:16 From transactions to lifestyle services

12:08 Patenting novel data structures & AI models

13:19 Knowledge graphs + vectorized semantics

14:24 AI governance: tone, privacy, explainability

15:14 LLM interoperability (OpenAI, Anthropic, Gemini)

16:32 Why retailers must move before they’re disrupted

17:13 Contact Rahul & closing

🔑 KEY STATS

• 18 000 employees across 36 countries

• €1 B revenue; listed in Frankfurt

• >50 patents in AI, personalization & data science

• New patent filed on “Humanizing Personalization” (2025)

👇 CONNECT

• Nagarro ► https://nagarro.com

• Rahul on LinkedIn ► [email protected]

• Email ► [email protected]

… continue reading

105 episodes

#Business #Experience #Technology #Marketing #Digital #Grocery #Postdigital #Path To Purchase #Retail #Store #E-Commerce #Shop #Merchandise #Physics

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