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Redefining the Role of Customer Success

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Manage episode 486825680 series 3030509
Content provided by The Sales Readiness Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Sales Readiness Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

In this Sales Readiness Podcast episode, our host Ray Makela, SBI’s Managing Director of Talent Development, is joined by Annie Stefano, Senior Training Consultant at SBI, to break down how to rethink Customer Success roles, close key skill gaps, and build enablement programs that help CS teams deliver commercial impact.

Key Takeaways:

-Three foundational skills every CS team needs today.

-The value in defining the CS role to limit friction in the buying process.

-Ways to say no to a customer that delivers more value.

  continue reading

106 episodes

Artwork
iconShare
 
Manage episode 486825680 series 3030509
Content provided by The Sales Readiness Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Sales Readiness Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

In this Sales Readiness Podcast episode, our host Ray Makela, SBI’s Managing Director of Talent Development, is joined by Annie Stefano, Senior Training Consultant at SBI, to break down how to rethink Customer Success roles, close key skill gaps, and build enablement programs that help CS teams deliver commercial impact.

Key Takeaways:

-Three foundational skills every CS team needs today.

-The value in defining the CS role to limit friction in the buying process.

-Ways to say no to a customer that delivers more value.

  continue reading

106 episodes

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